Reference

Our Legal Terms, Your Rights

deshawar operates under a clear legal framework so you always know where you stand — from account creation and data handling to dispute resolution and account closure.

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deshawar Our Legal Terms, Your Rights
LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

If you have a question about our terms, want to raise a dispute, or need to request a change to your account data, we have three…

Email — Legal Desk Write to our legal team at [email protected] for formal queries, data-change requests, or any…
Live Chat — Policy Questions Our live chat is available around the clock.
Account Support Ticket Raise a formal support ticket from inside your deshawar account dashboard.
ACCOUNT SECURITY DETAIL

How We Handle Data, Cookies and Account Security

Your account security and data privacy sit at the centre of how we run deshawar.

Data Storage and Retention

We store your personal data on encrypted servers. Retention periods follow applicable Indian data-protection norms — account data is held…

Cookie Usage

deshawar.net uses session cookies to keep you logged in and analytics cookies to understand how pages are used.

Account Access Controls

Two-factor authentication is available for all accounts. We strongly recommend enabling it.

Payment Data Handling

We do not store your UPI VPA, Paytm wallet credentials or PhonePe PIN on our servers.

Data Change Requests

You have the right to request a correction or deletion of personal data we hold.

Who Handles Your Complaint

Legal and privacy complaints are routed directly to our compliance team, not a general support queue.

Frequently Asked Policy Questions

These are the questions we receive most often about our legal terms, data practices and account rights. If your question is not answered here, reach us through the live chat or legal email and our compliance team will respond directly.

Yes. Eligibility depends on local law and is available only where local law permits. It is your responsibility to confirm that accessing the platform is lawful in your specific state or territory before opening or using an account.

We collect your name, date of birth, mobile number, email address and any identity documents required for account verification. Payment method details such as your UPI VPA are handled by the payment processor and not stored on our servers.

Email [email protected] or raise an account support ticket. Include your registered mobile number or email in the request. We acknowledge receipt within 24 hours and complete the action within the timeframe required by applicable law.

We share data only with payment processors such as UPI, Paytm and PhonePe who need it to complete transactions, and with regulatory or law-enforcement bodies when legally required. We do not sell your personal data to third-party marketers.

After account closure, we retain your data for the legally required retention period under applicable Indian law. Once that period lapses, personal data is securely deleted from our active systems. You may request confirmation of deletion via the legal email.

Raise a formal support ticket from your account dashboard to create a traceable record. If the issue is not resolved at that level, escalate it to [email protected]. Our compliance team reviews escalated disputes and responds with a formal decision within five business days.

Our terms are governed by applicable law in the jurisdiction in which deshawar.net operates. Where a conflict exists between local Indian law and our terms, local law prevails. Legal disputes are subject to the jurisdiction specified in our full terms document.

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